To Infinity & Beyond: The Utility of the Future

What will the Utility of the Future look like? Is it a utility that leverages artificial intelligence and IoT technologies to optimize its services and operations? Will utilities espouse a new business model, one driven by customer experience and consumer choice? Or perhaps the most successful utilities will simply be those that become nimble and flexible enough to face rapidly changing market dynamics? It is difficult to know precisely what will define the water and electric utilities of the future, but one thing is certain – the first step in this evolution will be a willingness to view impending 21st century changes as opportunities as opposed to obstacles.

We have begun to see some of these opportunities already take shape. One of th